CONCEPTS

Inbound Marketing

Inbound Marketing is the promotion of a company or other organization through blogs, podcasts, video, eBooks, newsletters, whitepapers, SEO, physical products, social-media marketing, and other forms of content marketing which serve to attract customers through the different stages of the purchase funnel. Example: The 2008 and 2012 presidential campaigns marked the ascendance of online influence …

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CUSTOMER RELATIONSHIP MARKETING (CRM)

• Customer Relationship Marketing (CRM) is a business process in which client relationships, customer loyalty and brand value are built through marketing strategies and activities. • CRM is about forming long-term relationships with customers. Rather than trying to encourage a one-time sale, CRM tries to foster customer loyalty by providing exemplary products and services. This …

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KIOSK MARKETING

A kiosk refers to a small stall or booth that offers goods and services. Vendors operating from kiosks often sell small, inexpensive consumables. For example, a newspaper kiosk. Also, bigger stores or retail chains sometimes install small kiosks in malls or transit points to offer their products outside of the traditional stores. Example: The popular …

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