OYO to expand Asia footprint : introduces concierge service

  • An online budget network of hotels OYO is planning to expand its footprints in South Asia and South East Asia, besides strengthening its service by introducing a concierge service called OYO Captains.
  • OYO is looking to strengthen its footprint in top leisure and pilgrimage destinations like Goa, the North-East (Shillong and Gangtok), Tirupati, Varanasi, Shirdi, Nasik, Jaipur, Vishakhapatnam, and Mahabalipuram.
  • After adding rooms and hotels to its platform, OYO is now looking to provide quality services like WiFi, AC, TV, spos linen, hygienic washrooms and OYO Captains.
  • OYO Captains will be like concierge service who will ensure smooth traveling experience and build a personal relationship with customers.
  • Each OYO Captain will be responsible for 30-40 properties in his locality constituting an average of 300-400 rooms.
  • OYO already has about 320 people to do a quality audit and now they will be turned into OYO Captains with the additional responsibility of smoothening consumer experience. They will basically be bringing these back-end people to the front now.
  • Now, customers can directly reach out to OYO Captains for any complaints and guidance of the area.
Date : 16th January 2017
Source : http://bit.ly/2jgaZo5