An online budget network of hotels OYO is planning to expand its footprints in South Asia and South East Asia, besides strengthening its service by introducing a concierge service called OYO Captains.
OYO is looking to strengthen its footprint in top leisure and pilgrimage destinations like Goa, the North-East (Shillong and Gangtok), Tirupati, Varanasi, Shirdi, Nasik, Jaipur, Vishakhapatnam, and Mahabalipuram.
After adding rooms and hotels to its platform, OYO is now looking to provide quality services like WiFi, AC, TV, spos linen, hygienic washrooms and OYO Captains.
OYO Captains will be like concierge service who will ensure smooth traveling experience and build a personal relationship with customers.
Each OYO Captain will be responsible for 30-40 properties in his locality constituting an average of 300-400 rooms.
OYO already has about 320 people to do a quality audit and now they will be turned into OYO Captains with the additional responsibility of smoothening consumer experience. They will basically be bringing these back-end people to the front now.
Now, customers can directly reach out to OYO Captains for any complaints and guidance of the area.
