The country’s largest e-commerce marketplace no longer offers refunds on popular products such as mobile accessories, personal care appliances, computer and camera accessories, office equipment, and game and smart wearables, apart from big-ticket items such as mobile phones, large appliances and furniture.
If a defect is determined within the 10-day period following delivery, a replacement of the same model will be provided at no additional cost. Only in cases where the replacement product is not in stock or has been permanently discontinued, a refund for the entire product or part(s) of the product will be provided by the seller.
A larger window of 30 days is open for exchange of products in select categories such as clothing, footwear, eyewear and fashion accessories.
This is all about reducing the cost of operations and making every sale a final.
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