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The country’s largest e-commerce marketplace no longer offers refunds on popular products such as mobile accessories, personal care appliances, computer and camera accessories, office equipment, and game and smart wearables, apart from big-ticket items such as mobile phones, large appliances and furniture.
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If a defect is determined within the 10-day period following delivery, a replacement of the same model will be provided at no additional cost. Only in cases where the replacement product is not in stock or has been permanently discontinued, a refund for the entire product or part(s) of the product will be provided by the seller.
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A larger window of 30 days is open for exchange of products in select categories such as clothing, footwear, eyewear and fashion accessories.
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This is all about reducing the cost of operations and making every sale a final.
Source: http://bit.ly/2p1OW9Q
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